All MacBooks at the College will automatically have the Support App installed. This app sits in the top menu bar and provides an overview of your device’s status as well as some useful links.

Features #

When you click the icon, you will be displayed with the following information:

• Computer name – Your computer’s name.
• macOS xx.x – The version of macOS you are currently on.
• xx.x% Used – The percentage of storage you have used on your computer.
• Wi-Fi/ Ethernet – Your computer’s IP address.
• Last Reboot – The date of your last computer reboot.
• Change Password– Information on how to change your password.
• IT Helpdesk Ticket – A link to IT’s helpdesk system; if you are having any issues, you can log in and lodge a ticket.
• Self Service – a link to the Self Service app on your Macbook where you can install apps.

Click on each option to get more information, be linked to the website, or be linked to the settings in Systems Preferences.

Alerts #

If your icon appears with a red dot, this indicates an alert that needs attention. Once resolved, the red dot will disappear.

These alerts could mean any of the following:

• Your device is full or nearly full,
• You have not rebooted your laptop in more than 7 days,
• You have updates pending.