Printer Troubleshooting

Table Of Contents

This guide is to list off some basic troubleshooting methods on issues with printing. These issues can be:

  • Missing print locations
  • Low Toner and Paper Jams

Printer Locations #

1. Select the Spotlight Search in the top right

2. Search ‘Self Service’

3. Once opened, select All from the list on the left

4. Scroll down until you see ‘Install Staff Printers’ and select install or reinstall

Once finished, a notification will appear on the top right for Paper Cut. If that appears, check in the list of locations to print and you’ll find Staff-Printer.

Low Toner and Paper Jams #

Printers that have alerts in relation to paper jams or low ink toners, need to be brought to the attention of IT. This can be done by Submitting a ticket to helpdesk or the buttons located at the top of the page.

Updated on 5 September 2025