Microsoft Teams provides two options for transferring calls: direct transfer and consultative transfer, in which you can speak to the recipient before completing the transfer.

Direct Transfer #

To transfer a call directly without speaking to the recipient:

1. While on the call, select Transfer.
   
2. From the drop-down menu, select Transfer again.
   
3. Type the name of the person you want to transfer the call to.
   
4. Select Transfer, or choose the up arrow to send the call to their Work Voicemail.
   

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Consultative (Consult) Transfer #

A consultative transfer allows you to speak to your colleague before transferring the call. To initiate a consultative transfer:

1. While on the call, select Transfer.
   
2. Select Consult then Transfer.
   
3. Type the name of the person you want to consult with.
   
4. You can then choose to either Chat via message or start a Teams audio call.