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General Troubleshooting

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Latest Posts

  • Videos not streaming smoothly (Airplay)

    Streaming video via Airplay to the classroom display requires a wifi connection that is not only fast enough but also consistent. From time to time you may find that videos stutter or have audio artefacts that make the video difficult to watch. If you experience this, the first step is to force your device to…

    Cory Potts

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  • Enabling Apple Spoken Content (Speak Selection)

    Spoken Content is a built-in feature in macOS that allows users to have text read aloud. You can find this function within the Accessibility settings. One of the key options under Spoken Content is Speak Selection, which enables you to have text from any application, whether written by you or found in a web browser,…

    Wesley Jones

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  • Support App for MacOS

    All MacBooks at the College will automatically have the Support App installed. This app sits in the top menu bar and provides an overview of your device’s status as well as some useful links. Features When you click the icon, you will be displayed with the following information: Click on each option to get more…

    Filipe Regateiro

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  • Using Apple Dictation and ‘Read out Loud’ in Adobe Acrobat

    You can use the Dictation feature in both Adobe Acrobat Pro (paid version) and Adobe Acrobat Reader (free version) to assist with typing, as well as the Read Out Loud function to help with reading. This guide explains how to enable and use both Dictation and the Read Out Loud feature in Adobe Acrobat, which…

    Wesley Jones

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  • Create a Quiz in Google Forms

    1. Launch your web browser (Google Chrome or Safari) 2. In the search bar, type Google Forms and navigate to the website or click on this link. 3. Once on the Google Forms homepage, select Blank Quiz to start creating your quiz. Quiz Customisation – Basic Navigation Creating Questions Sharing the Quiz

    Wesley Jones

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  • Co-Curricular Sign-Up

    When signing up for co-curriculars on the St Andrew’s Portal follow the below steps: Click on the Co-Curricular Signups link from the Dashboard (1) Select the child you are signing up if not already selected (2). Then view the current list of co-curriculars that this child is signed up for (3). With the correct child…

    Racheal Treloar

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  • Viewing the Parent Directory and Sharing Contacts on Teacher Kiosk

    Joanne Brown

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  • Co-Curricular Roll Marking

    Download the App If you do not already have the PortalHQ app on your mobile device, this can be downloaded from from the App Store or the Google Play Store. Marking the Roll 1. From the home page, scroll down and select Roll Marking Co-Curricular. 2. Once logged in, you will see a personalised view,…

    Joanne Brown

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  • Adding the St Andrew’s Portal to Your Home Screen (iPhone & iPad)

    1. Open Safari on your iPhone. 2. Tyle into a URL the portal address: https://mystandrews.saac.qld.edu.au 3. Once you’re on the Portal, tap the box with the up arrow at the bottom of the screen. 4. Scroll down and select Add to Home Screen. 5. Enter a name for the shortcut (e.g., “Roll Marking”) and tap…

    Wesley Jones

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  • Pairing a Redcat Microphone

    If your Redcat speaker and microphone do not produce audio even though they are powered on, you may need to re-pair the devices. When the microphone is powered on and connected successfully, the Redcat will have a Blue status light. If the Status light remains off while the microphone is turned on, then you will…

    Joel Tomkins

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